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About Us

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Terms we serve

We are Gender Rights in Tech (GRIT). Here are the terms that we serve so we can be as transparent as possible with you.

Contact Leonora@grit-gbv.org if you have questions concerning our policies

These only apply to South Africa

  • Make sure that your phone works with our app.

  • We will ask for your phone number, date of birth, and password to keep your app safe and make sure we can contact you in an emergency.

  • You can also fill in some extra details on your profile – but this is only if you want to.

  • We will ask you to use your location so we can find you in an emergency, so make sure that you are always sharing your location with the app.

  • We won’t share your location with anyone unless you tell us you’re in danger – then we will share it with people who can help you.

  • We use information about your community to see how we can help people who live there.

  • Remember, you can’t use our app to do anything illegal, and we’re always able to block you from using our app.

  • For the Kwanele App to work, we must use the services of other organisations like the armed response, the police, lawyers, and counsellors.

  • We cannot control how fast they respond, so if you think it is taking too long, you can always reach out and chat with us in the chat service.

  • We only keep your information if we need to, although sometimes we need to keep it to give to the police or to help us make our app better.

  • The videos, photos, or stories you save as evidence are kept for up to 10 years – in case you even want to open a case.

  • The armed response company keeps your data for up to 6 years for the same reason.

  • If the Kwanele is ever sold, we could give your data to the new owners but we’d always let you know if this happens.

  • If a court asks us to give them your evidence, we will do so – but we will tell you first.

  • We will also share your information if you ask us to help your case.

  • If something in the app is not working please let us know on our whats app line 0723996992.

  • If you want to ask a question about your data, message us anytime.

  • If the technology is insulting or harms you, please DM us or WhatsApp us so we can change it.

  • We might use data from the app, like emergency alerts, locations, and types of GBV, for research. This data will not show who you are.

  • Zuzi, our AI chatbot, follows these rules: Fairness: Zuzi gives everyone equal help, Consent: We ask if you want to use Zuzi. You can stop anytime. Privacy: Your chats with Zuzi are safe and private, they are used to train Zuzi to be better or for research but will not share who you are. Inclusive Design: People from different groups helped us create Zuzi to meet everyone's needs.

  • By using our service, you agree to these rules. Thank you for trusting us.

Privacy Policy 

  • **Last updated: February 27, 2024
     

  • Introduction

    Welcome to our Privacy Policy. This document outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also informs you about your privacy rights and how the law protects you.

    By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We use your personal data to provide and improve the Service. 
     

  • Definitions

    - Account: A unique account created for you to access our Service.
    - Affiliate: An entity that controls, is controlled by, or is under common control with a party.
    - Application: The software program provided by us, downloaded by you on any device, named Kwanele South Africa.
    - Company (We, Us, Our):** Kwanele South Africa, located in Cape Town, Western Cape.
    - Country: South Africa.
    - Device: Any device that can access the Service, like a computer, cellphone, or digital tablet.
    - Personal Data: Information that relates to an identified or identifiable individual.
    - Service: The Application.
    - Service Provider: Any person who processes data on behalf of the Company.
    - Usage Data: Data collected automatically from the Service infrastructure.
    - You: The individual accessing or using the Service.

    Personal Data
     

  • When using our Service, we may ask you to provide certain personally identifiable information, such as:
    - First and last name
    - Phone number
    - Date of Birth
     

  • Usage Data
     

  • We collect Usage Data automatically when you use the Service, which may include:

  • - IP address
    - Browser type and version
    - Pages of our Service visited
    - Time and date of visit
    - Time spent on pages
    - Device identifiers
    - Other diagnostic data
     

  •  Information Collected while Using the Application

    We may collect, with your prior permission, information regarding your location to provide features of our Application and improve our Service. You can enable or disable access to this information through your device settings.

    Use of Your Personal Data

    We may use your personal data to:

    - Provide and maintain our Service
    - Manage your Account

  • -Reach out to you in an emergency
    - Perform contracts
    - Contact you with updates and informative communications
    - Provide you with news, special offers, and general information
    - Manage your requests
    - Conduct business transfers
    - For other purposes such as data analysis and service improvement

  • -Contact you for feedback on the App

    Sharing Your Personal Data

    We may share your personal information with:
    - Service Providers to monitor and analyze our Service use
    - Affiliates
    - Business partners
    - Other users, when interacting in public areas of the Service
     

  • With your consent

    Retention of Your Personal Data

    We will retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our policies. Usage Data is retained for shorter periods unless used to improve service security or functionality.
     

  • Transfer of Your Personal Data
    Your information may be transferred to and maintained on computers outside your jurisdiction where data protection laws may differ. By submitting your information, you agree to this transfer.

    Business Transactions
    If the Company undergoes a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before any data transfer.

    Law Enforcement and Legal Requirements
    We may disclose your personal data if required by law or in response to valid requests by public authorities.

    Security of Your Personal Data
    While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

    Children’s Privacy
    Our Service does not address anyone under the age of 13, and we do not knowingly collect information from children under 13 without parental consent.

    Links to Other Websites

    Our Service may contain links to other websites not operated by us. We advise you to review the Privacy Policy of any third-party sites you visit.

    Changes to this Privacy Policy
     

We may update our Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the “Last updated” date.

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If you or someone you know is experiencing GBV, download our GRIT reporting app or contact our Whatsapp line: 072 737 8819

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